Digital government

Support administrative best practice sharing and mutual support services across EU countries to ensure governments redesign processes from scratch when digitising them, ensuring their goals are met efficiently and citizens can understand and follow them easily, with clear timelines and outcomes.

Where appropriate, transition to paperless processes in both EU institutions and Member States, adopting harmonised ICT standards and offering multi-device friendly services. 

Roll out the EU Digital Identity Wallet, which should be able to digitally store an EU ID, national ID and other public certificates from all Member States, while ensuring user control, decentralised data storage and robust data protection.

Set up cross-border innovation teams, create a central “EU IT Traineeship Initiative” and introduce EU-sponsored skills certifications, boosting inter-EU collaboration and elevating the digital prowess of public sector employees.

Ensure offline availability of digital services, for example by staff guiding citizens through digital processes.